Refund Policy

1. Overview

At SocialElite, customer satisfaction is important to us. Because we provide digital products, refund requests are reviewed individually according to this Refund Policy.

2. Eligible Refunds

• The purchased product cannot be delivered due to an error on our side.
• A duplicate payment has been confirmed.
• You were charged successfully but did not receive your order because of a verified system failure.
• A refund is required under applicable law.

3. Non-Refundable Situations

• A digital product has already been successfully delivered.
• The customer changes their mind after delivery.
• The customer fails to read the product description before purchasing.
• The issue results from misuse or unauthorized changes made after delivery.

4. Refund Request Process

To request a refund, contact our support team with your order number, payment details and a clear explanation of the issue. We may request additional information where necessary.

5. Review Process

Every refund request is reviewed individually. We reserve the right to approve or decline requests based on the available evidence and this Refund Policy.

6. Refund Processing Time

Approved refunds are processed using the original payment method whenever possible.

Processing times may vary depending on your payment provider but are typically completed within 5 to 15 business days after approval.

7. Fraud Prevention

To protect our customers and the Platform, all refund requests are subject to verification.

• False or misleading refund claims may be rejected.
• Accounts involved in fraudulent activity may be suspended or permanently terminated.
• We reserve the right to request additional verification before processing a refund.

8. Chargebacks

If you experience a payment issue, please contact our support team before initiating a chargeback with your payment provider.

Unnecessary or fraudulent chargebacks may result in account suspension while the matter is investigated.

9. Changes to This Policy

SocialElite may update this Refund Policy from time to time. Any changes become effective immediately after publication on the Platform.

Your continued use of the Platform after updates are published constitutes acceptance of the revised Refund Policy.

10. Contact Us

If you have questions regarding this Refund Policy or would like to submit a refund request, please contact our support team.

Email: support@socialelite.com

Website: https://socialelite.com